Shipping policy
At HeatCape, we want your order to reach you quickly and safely. Here's everything you need to know about shipping.
Shipping Costs
Free standard shipping on every order, with tracking included.
Shipping Locations
We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, most of Europe, and selected countries in Asia and the Middle East. Available destinations are shown at checkout.
Processing & Delivery Times
Processing time: orders are processed within 1-3 business days before shipping.
| Region | Estimated delivery |
|---|---|
| United States | 7-12 business days |
| International (CA, UK, EU, AU, NZ and others) | 8-15 business days |
Please note: delivery times are estimates and may vary due to carrier delays, customs, or local postal service delays.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package.
Customs & Import Duties
International orders may be subject to import duties or taxes charged by the destination country. Where they are not collected at checkout, they are the responsibility of the customer.
Lost or Damaged Items
If your item arrives damaged or is lost in transit, we'll send a free replacement or issue a full refund. See our Refund Policy for details.
Questions About Shipping?
Email us at info@heatcape.com. Thank you for choosing HeatCape!